Case study — 2023 — 2026
Xassure
Operations platform for a 250-person VA team. The internal operations and project-management platform behind Xassure, eDesk's virtual-assistant service for insurance agencies — project tracking, task management, and time tracking for a distributed workforce.
- Type
- platform
- Years
- 2023 — 2026
- Stack
- React · Next.js · Supabase · PostgreSQL · Edge Functions · Realtime
The problem
A VA service is only as good as its operations: hundreds of assistants across time zones, each attached to client accounts, tasks, and billable hours. Spreadsheets don't survive that.
My role
Core engineer: data model, realtime sync, time-tracking system, and team collaboration features.
The hard part
Time tracking with check-in/check-out has to be trustworthy — it drives payroll and client billing. Built on Supabase (Postgres, auth, edge functions, realtime) so presence, task state, and hours stay live across every connected client without running a separate socket fleet.
Outcome
Runs the operations behind xassure.ai ('Xassure by eDesk'), which publicly reports 150+ agencies served by a 250+ person team with a 4.7 Trustpilot rating.
